Returns & Exchanges
Due to the perishable nature of our artisanal doughnuts, we cannot accept physical returns once a product has left our shop. However, we are committed to your satisfaction and will offer a full refund or replacement if your order is incorrect or arrives in unsatisfactory condition.
Document the Issue
If your doughnuts are damaged or incorrect, please take a clear photo of the product and the packaging immediately upon receipt.
Contact Customer Care
Email our team at [email protected] within 24 hours of delivery, including your order number and the photos of the issue.
Quality Review
Our kitchen managers will review your claim within one business day to determine if the issue was due to production or transit errors.
Resolution Selection
Once approved, you can choose between an immediate digital refund to your original payment method or a credit for a fresh dozen on your next visit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing